Privacy Policy

At Avero Atelier ("we", "us", "our"), your trust means everything. This Privacy Policy explains what personal information we collect when you visit averoatelier.com or place an order, how we use and protect it, and the choices you have. By using our website you agree to the practices described here.

1. Who we are

Avero Atelier is a jewellery atelier that handcrafts personalised heart locket necklaces. We are the data controller responsible for the personal information collected through this website. If you purchase through our Etsy shop, Etsy also processes your data under its own privacy policy.

2. Information we collect

Information you give us

• Contact details — name and email address, for example when you subscribe to our newsletter or contact us.
• Order details — shipping address and the items you buy (orders and payments placed through Etsy are handled by Etsy).
• Personalisation content — the engraving text you request and any photographs you provide to be placed inside a locket.

Information we collect automatically

• Usage & device data — pages viewed, referring site, browser type, approximate location and device information.
• Cookies & similar technologies — used for analytics and marketing, as described in section 4.

3. How we use your information

• To create, engrave, fulfil and deliver your order.
• To respond to your questions and provide customer support.
• To send you our newsletter and offers, where you have subscribed (you may unsubscribe at any time).
• To operate, measure and improve our website and products.
• To keep our website secure and to comply with our legal obligations.

4. Cookies & tracking

We use cookies and similar technologies to understand how our website is used and to improve your experience. These include:

• Google Analytics — to measure website traffic and usage in aggregate. See Google's Privacy Policy.
• Pinterest tag — to measure the performance of our content on Pinterest.

You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the website.

5. How we share your information

We do not sell your personal information. We share it only with trusted parties who help us run our business, including:

• Etsy — where you place an order through our Etsy shop, for payment and order processing.
• Payment processors — to process transactions securely (we never store your full card details).
• Shipping and fulfilment partners — to deliver your order.
• Analytics and marketing providers — such as Google and Pinterest.
• Authorities — where required by law or to protect our legal rights.

6. Purchases made through Etsy

When you buy from our official Etsy shop, your purchase is also subject to Etsy's Privacy Policy. Etsy processes your payment and order information directly. Please review Etsy's policy to understand how they handle your data.

7. Data retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy — including order fulfilment, warranty support, and legal or accounting requirements — after which it is deleted or anonymised.

8. Your rights

Depending on where you live (including under the EU/UK GDPR and Türkiye's KVKK), you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Object to or restrict certain processing, including direct marketing.
• Request a copy of your information in a portable format.

To exercise any of these rights, please contact us using the details below.

9. Data security

We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. Our website is served over a secure (HTTPS) connection. However, no method of transmission over the internet is completely secure.

10. Children's privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. International transfers

Your information may be processed in countries other than your own, including by our service providers. Where this happens, we take steps to ensure your information continues to be protected in line with this policy and applicable law.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Significant changes will be highlighted on this page.